We rebuild the Support capabilities your team actually uses — purpose-built with agentic AI, hosted in your AWS environment, fully under your control.
Interactive Cost Calculator
Save $3,010,076 over 5 years
Based on build estimate of $200K–$500K
Current Cost with Zendesk
- Annual license$483,000
- Implementation (Year 1)$1,207,500
- Annual maintenance$86,940
- Annual integration$75,000
- Annual escalation rate7%
- 5-year projected total$4,860,076
Moonshot Alternative
- One-time build$200K–$500K
- Annual AWS hosting$180,000
- Annual AgentOps$120,000
- 5-year projected total$1,850,000
What You're Really Paying For
| Feature | Used by Most Teams? | Agent-Replaceable? |
|---|---|---|
| Ticket Management | ||
| Live Chat | ||
| Help Center/Knowledge Base | ||
| Customer Satisfaction Surveys | ||
| Multi-channel Support | ||
| AI-powered Answers | ||
| Advanced Analytics | ||
| Custom Objects |
Most enterprises use 5 of 8 features but pay for all of them.
What We Build Instead
Ticket Routing Agent
Automatically categorizes and routes support tickets to the right specialists
Customer Response Agent
Drafts contextual responses, suggests solutions, and handles common inquiries
Knowledge Base Agent
Maintains help articles, identifies content gaps, and suggests improvements
Satisfaction Survey Agent
Manages CSAT surveys, analyzes feedback trends, and flags at-risk accounts
Escalation Agent
Detects escalation triggers, routes urgent issues, and manages SLA compliance
Built on AWS
Key Differentiators
- Runs in your VPC — no shared tenancy
- Data stays in your environment at all times
- Full audit trail for every agent action
- Policy-as-code governance and compliance controls
TCO Comparison at 1,000 Users
| Zendesk | Moonshot | |
|---|---|---|
| Year 1 Total | $5.2M | $650K |
| 3-Year Total | $8.9M | $1.3M |
| 5-Year Total | $13.2M | $1.9M |
| Ownership | Vendor-owned | You own it |
| Runs in Your VPC | No | Yes |
| Annual Price Increases | 7%+ | $0 |
| Customization | Limited / expensive | Unlimited |
| Compliance | Vendor-dependent | Your controls |
| Exit Cost | High | $0 |
Migration Timeline
Discovery
Audit current usage, integrations, and data flows. Identify the features your teams actually use.
Design
Architect the agentic replacement. Define agent boundaries, data models, and AWS services.
Build
Develop, integrate, and iterate on the purpose-built solution in your AWS environment.
Test & Cutover
Parallel run, data migration, user acceptance testing, and production cutover.
AgentOps
Continuous monitoring, optimization, and evolution of your agentic applications.